This policy adjusts customers’ bills to prevent expenses from usage excesses as a result of water line leaks.
Numerous town water clients experienced water line breaks as a result of freezing conditions a week ago. The town performed meter reads since it does each month on the week-end of February 20-21, therefore the outcomes reveal the consequences for the temperatures that are freezing water use. The town received significantly more than 2,000 needs from water clients to do meter cutoffs and about 16,000 reports possessed a consumption that surpassed January’s amount.
The city will bill customers the lesser amount of their February and January bills to address the high number of accounts with excess usage. Clients whoever February consumption had been corresponding to or significantly less than January will get a bill on the basis of the February that is actual usage. If February use surpasses January, then your January quantity will likely be billed. As an example, if an individual’s bill totaled $105, but the February consumption totaled $190, the customer would be billed $105 january. This will take into account extortionate usage due to water leaks.
“Our IT, Utility Billing and Finance divisions have actually analyzed utility payment accounts and founded a reasonable policy to make sure residents usually do not get astronomical bills because of water line leakages,” City Manager Brian Maxwell stated.
If a person, upon getting their March and April bills, determines that an additional modification may be warranted predicated on their documents for a drip that took place after February’s read, the client should contact energy Billing at
At the time of February first, 2016, energy payments online utilizing a credit or debit card are COMPLIMENTARY! The town has partnered with a service that is new and it is passing in those cost cost savings for your requirements, our consumer.
In addition, the town also provides an automobile re payment system where in actuality the quantity due is drafted immediately every month.
*Please note a $0.75 solution charge will soon be added and gathered with a 3rd party processor for eCheck re re re payments.
City Providing Payment Plans for Past Due Accounts
Starting might 7 th , the town will likely to be disconnecting water service for clients who possess a previous due balance.
Galveston’s Utility Billing division is searching to work well with residents who possess dropped behind on the bills by providing re re payment plans before disconnecting solution. With Hurricane Harvey, the holiday’s, plus an unusually cool start of 12 months, the division stopped switching down water to clients’ domiciles or organizations have been delinquent final autumn. They will resume disconnections for non-payment start on might 7, 2018.
Clients wanting to avoid penalties that are costly interruption of solutions ought to be involved in the re payment plan system offered to them. Signing up for this penalty-free system is effortless. Those who work in need of assistance associated with relief can stick to the actions below:
1. Call the energy Billing department at 409-797-3550 during normal business hours.
2. Make payment to start out your enrollment into the system.
3. Set a payment arrangement up when it comes to remaining stability.
This system shall be accessible through might 4, 2018. Clients who enroll may be required to make each scheduled payments, on-time, without any extensions provided. a payment that is missed in the re re re payment arrangement will reinstate charges and void your enrollment.
To register today with this offer that is gracious the City’s energy billing division, please phone 409-797-3550. To get more information,
New utility payment launching that is web-portal August
City of Galveston utility customers in August will discover an utility that is new web-portal whenever accessing their bills online.
The brand new web site will roll down on Monday, August 5, and gives extra and upgraded features for clients. These modifications consist of easy-to-view payment dates and re re re payments due, and payment that is in-depth.
Clients with numerous records will more be able to easily toggle between various properties and reports. The upgrade that is new provides the town the capacity to deliver communications to clients through their online account. There will also be security that is additional within the brand new design to guard customers.
Clients thinking about seeing the web-portal that is new visit the Utility Billing Department from the first flooring of City Hall at 823 25th Street.
Clients will likely not need certainly to change their existing logins for the web-portal that is new. If clients never have yet finalized in, they may produce a login by visiting the “Pay our Water Bill” tab in the website of www.galvestontx.gov.
If customers have actually any questions in regards to the utility that is new site, these are typically welcome to call Utility Billing at 409-797-3550.